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Product Related Services
With hundreds of successful implementations and our extraordinary customer satisfaction and retention rate, Quorum has a proven track record of providing solutions that incorporate exceptional product related services.
Drawing upon best practices and a Methodology refined through this extensive experience, we have developed a full range of Product-Related Services:
- Product Implementation - services related to conducting a full lifecycle software implementation project, on a turnkey basis, designed to minimize project risk for our Clients
- Product Support - Quorum's unique approach to Product Support is a distinct service provided in addition to our Product Release Program
- Product Support is completely customized to match the clients' specific requirements, with the following range of services available:
- Dedicated, full/part-time resources, on-site or remote
- Ad hoc services, on-site or remote
- Remote support for existing clients, via our HUB Product Support Center (click here for login page)
- Training – full curriculum of customizable product-related training, including the following approaches:
- public classroom
- client-specific
- training of an internal resource as a trainer
- Implementation Project Services – managing
all aspects of a software product implementation project,
utilizing client or 3rd party resources
- Change Management – Quorum's approach to Change Management focuses on the end users' awareness of project details and the ability to implement new skills and behaviors to make the project a success. Key Change Management components include:
- Stakeholder Engagement – identifying and involving all the key players
- Communication – getting the right message to the right people at the right time via the right medium
- Training – providing the materials and coaching to build the needed knowledge and skills
- Organizational Design – defining changes in roles and responsibilities as a result of new systems and processes
- Cultural Alignment – making sure the project "fits" with the company culture
Consulting
Our clients frequently seek additional services that extend beyond the scope of the traditional software product implementation project. To ensure client satisfaction, Quorum also offers a range of Consulting Services developed from extensive experience and industry best practices. The full range of Consulting Services follows:
- Custom Solution delivery – leverage Quorum's rich experience in solving mission critical business issues through specialization in analyzing, designing, and implementing custom software applications.
- Integration Services – customized services to assist clients with integration of various software applications, including Quorum software products, to achieve a seamless approach to overall business processes spanning multiple products.
- Network Services – customized services to assist clients with implementation, operation and support of technical network infrastructure services (hardware & operating system software - servers, workstations, network), including total outsourcing of such services.
- Operations Outsourcing – customized services to assist clients with day to day business process operations.
- 3rd Party Application Support – customized services to assist clients with utilization and support of 3rd party software applications.
- 3rd Party Application Analysis – review, analyze, recommend, and implement 3rd party software applications
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