Software Solution Services
Full-cycle software implementation project services
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Continuous product enhancement - guided by Client User Group
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Expert support - if and when you need us
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Full-cycle software solution implementation project services
Project services are critical
A good software solution will not produce a successful result on its own. Well-executed deployment of the system is equally as important as the software itself. Quorum has helped clients with deployment of software in over 650 projects. From this experience, we have developed methodologies, processes, tools and a full range of professional service offerings.
Client-specific approach - Our philosophy is that each client and each project is unique and merits a customized approach. However, we also look for opportunities to leverage our past experience and assets. We work collaboratively with our clients, offering virtually any combination of services on a menu-driven basis.
Accountability for results
We take a results-oriented approach to our projects, looking to minimize project risk and arrive at a successful conclusion on time and on budget. We offer contract structures, in which we take responsibility and accountability for results.
Full menu of services
Clients may select from a menu of full-cycle project services provided by Quorum, including:
- Project planning and design
- Management
- Requirements gathering
- Business process requirements identification and analysis
- Change management
- Legacy data conversion
- Data loading
- Testing
- Training
- Post-production support
- Other consulting services
Expert support - if and when you need us
Extending the life of your investment
Software solution projects are a significant upfront investment. We are well-aware that clients want to ensure their investment continues to deliver value over as long a useful life as possible. Quorum accomplishes this by:
- Expert support, which is a key ingredient to ensure an extended lifespan
- Promoting client self-sufficiency with access to expert support - we advocate clients becoming self-sufficient as quickly as possible
- A structured program of knowledge transfer, exposure to best practices and skills training
- Even after the client establishes proficiency, periodic access to expert support may be advantageous for certain activities (product release deployment, new employee training, M&A situations, etc.)
Tailored support program
- Quorum offers a unique approach to support, not offered by most software providers
- Support services are tailored to each client's specific requirements
- You determine the degree of support that you require over time
- We do not impose a pre-determined support arrangement on our clients
Continuous product enhancement - guided by Quorum's Client User Group
Change is constant
Today's energy marketplace has never been so volatile. There is constant and rapid change in many areas of the business, including:
- Economic environments
- Physical operations
- Mergers and acquisitions
- Regulatory and environment
- Technology
Your information technology solution must anticipate and adapt to these changes to remain effective
Extending the life of your investment
- Software solution projects are a significant upfront investment
- We are well-aware that clients want to ensure their investment continues to deliver value over as long a life as possible
- A Software Enhancement Release Program is a key ingredient to ensure an extended lifespan
Software Enhancement Release Program
Quorum's biennial Software Enhancement Release Program is a proven, client-guided method of ensuring that Quorum's solutions remain viable, notwithstanding ongoing changes in the business
- Clients may participate in the program by paying a pre-established annual fee
- Unlike typical software structures, this program is independent of software solutions support services and offers quantifiable deliverables
- Virtually all Quorum clients elect to participate in this program, having realized tangible ongoing benefit
- Additional details are contained in the diagram below
